Shipping Policy

We may provide international shipping to customers in:

• Europe
• North America
• Middle East
• Southeast Asia
• Other destinations where shipping services are available

Shipping availability may vary according to destination-country regulations and carrier requirements.

We currently support:

Air Freight

Suitable for products requiring relatively faster international transportation.

Sea Freight

Suitable for certain larger, heavier or consolidated shipments where a longer transportation period is acceptable.

The available shipping method will depend on the product, destination and order circumstances.

Orders will generally be prepared after:

1. Order confirmation
2. Payment verification
3. Product availability confirmation
4. Necessary compliance checks

Estimated processing time may vary depending on the product.

Estimated delivery times are estimates only and may be affected by:

• Customs clearance
• Carrier schedules
• Weather
• Government restrictions
• Local holidays
• Transportation disruptions
• Import procedures

Therefore, delivery dates are not guaranteed unless expressly agreed in writing.

International shipments may be subject to customs inspection and clearance procedures.

Customers are responsible for providing accurate delivery information and cooperating with applicable customs requirements.

Depending on the destination country, customers may be required to pay:

• Import duties
• VAT/GST
• Customs fees
• Brokerage fees
• Other local charges

Unless otherwise expressly stated, such charges are the customer's responsibility.

Customers should verify their shipping address before completing an order.

Once an order has been shipped, address changes may not be possible.

Where tracking is available, tracking information will be provided after shipment.

Customers should monitor the shipment and cooperate with the carrier where required.

For certain high-value jadeite or jade products, we may require:

• Signature upon delivery
• Additional insurance
• Special handling
• Enhanced shipping procedures
• Additional identity or transaction verification where required

If a shipment is lost or materially damaged, customers should contact us promptly and provide:

• Order number
• Tracking number
• Photographs
• Packaging photographs
• Damage description

We will investigate the matter with the relevant carrier and insurance provider where applicable. For the return process related to shipping damage, see our Refund Policy.