Privacy Policy
Last updated: September 20, 2026
1. Introduction
Hong Kong Yunfan Trading Company Limited (“we”, “us”, “our” or the “Company”) respects your privacy and is committed to protecting the personal information that you provide when using our website, purchasing our products, submitting an inquiry, making a payment, or communicating with us.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you access or use our website and related services.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Country or region
- Billing address
- Shipping address
- Account information
Order Information
- Order number
- Products purchased
- Product specifications
- Quantity
- Order value
- Shipping information
- Delivery information
- Customer service communications
Payment Information
For bank transfer or online banking payments, we may collect:
- Payment reference
- Transfer date
- Transfer amount
- Payer name
- Bank name where provided
- Payment confirmation information
- Payment proof uploaded by the customer
We do not ask customers to provide online banking passwords, PINs, CVV codes or other confidential banking credentials through our website.
3. Payment Proof
Customers may be required to upload payment proof for the purpose of verifying bank transfer payments.
Payment proof may contain personal and transaction-related information.
We use such information only for purposes including:
- Payment verification
- Order processing
- Fraud prevention
- Accounting
- Customer service
- Legal and regulatory compliance
Access to payment proof is restricted to authorized personnel and service providers who require access for legitimate business purposes.
4. How We Use Your Information
We may use personal information to:
- Process and manage orders
- Verify payments
- Arrange delivery
- Respond to customer inquiries
- Provide customer support
- Process returns or eligible refunds
- Prevent fraud and unauthorized transactions
- Maintain website security
- Improve our website and services
- Maintain business and accounting records
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
6. International Data Processing
As we serve customers in Europe, North America, the Middle East, Southeast Asia and other regions, personal information may be processed or stored in jurisdictions outside the customer's country or region.
Where required, we will take reasonable measures to protect personal information in accordance with applicable privacy laws.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include:
- HTTPS encryption
- Access controls
- Role-based permissions
- Secure cloud infrastructure
- Private storage for sensitive files
- Security monitoring
- Audit logs
- Restricted administrative access
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining accounting and transaction records, resolving disputes and complying with legal obligations.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including rights to:
- Request access to personal information
- Request correction of inaccurate information
- Ask questions regarding the use of your personal information
- Make a privacy-related complaint or inquiry
Hong Kong's Personal Data (Privacy) Ordinance contains requirements concerning the collection, use, security, retention, access and correction of personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page together with the applicable effective or updated date.
12. Contact Us
For privacy-related questions, please contact:
Hong Kong Yunfan Trading Company Limited
Email: privacy@[yourdomain].com