Payment Policy

We currently accept:

Online Banking Payment

Customers may make payment through their online banking service using the bank account information provided through the secure order payment page.

Bank Transfer

Customers may transfer funds directly to the designated bank account of 香港雲帆贸易有限公司.

After an order is created, the customer may receive payment instructions including:

Beneficiary Name
Bank Name
Account Number
SWIFT Code
Currency
Amount
Payment Reference

Payment instructions may vary according to the selected payment currency and designated company bank account.

We will never change our bank account details solely through an unofficial email or message.

If you receive a request to change our bank account information, please contact us through the official contact details published on our website before making any payment.

Customers should use their order number as the payment reference whenever possible.

Example:

JDE202609200001

Uploading a bank receipt or payment screenshot does not mean that payment has been confirmed.

Payment is confirmed only after we verify that the funds have been received in the designated company bank account.

For orders requiring bank transfer, payment should be completed within the payment period stated in the order.

If payment is not received within the applicable period, we may cancel the order and release the reserved product.

If the amount received is lower than the amount due, we may request the customer to pay the outstanding amount before the order is processed.

If we receive an amount greater than the amount due, we may contact the customer to determine the appropriate treatment of the excess payment.

If we cannot identify a payment, we may request additional information, including:

• Payer name
• Bank name
• Transfer date
• Transfer amount
• Payment reference
• Payment receipt

We reserve the right to delay, suspend or cancel an order where payment activity appears suspicious or cannot be reasonably verified.

We may request additional information where reasonably necessary to prevent fraud or comply with applicable legal and regulatory requirements.

Because jade and other precious stones may fall within Hong Kong's regulated precious metals and stones framework, certain transactions may be subject to registration, customer verification, record-keeping, AML/CTF or other compliance requirements. Hong Kong Customs states that jade is within the regulated “precious stone” category and that bank transfers are among the non-cash payment methods covered by the relevant regime.

For related order and verification terms, see our Terms & Conditions.