Refund Policy

Our products include natural jadeite and jade products, many of which may be unique or limited pieces.

Please carefully review all product information before placing an order.

Unless otherwise required by applicable law, products that have no quality issue, defect, incorrect shipment or other eligible problem are generally not eligible for return or refund.

Customers should carefully verify:

• Product photographs
• Product description
• Product dimensions
• Weight
• Color
• Material
• Treatment information
• Certificate information
• Product price
• Shipping method
• Shipping destination

If you have questions about a product, please contact us before payment.

Subject to our review and applicable law, we may consider a refund, replacement or other appropriate remedy where:

A. Quality Issue

The product has a material defect or quality issue that existed before shipment.

B. Incorrect Product

The product delivered is materially different from the product ordered.

C. Shipping Damage

The product is materially damaged during transportation, subject to the applicable shipping and insurance arrangements.

D. Other Legally Required Remedies

Where applicable law requires a refund, replacement or other remedy, we will handle the matter in accordance with the applicable requirements.

Unless required by applicable law, we generally do not accept refunds or returns for:

• Change of mind
• Personal preference
• Customer no longer wanting the product
• Color preference where the product matches its description
• Failure to check product dimensions before purchase
• Failure to read product information before purchase
• Failure to verify shipping destination
• Failure to review certificate information
• Minor natural characteristics of jadeite
• Minor variations caused by photography or display devices
• Customer-caused damage
• Modification or alteration after delivery
• Improper handling or use

Natural jadeite may contain natural variations and internal characteristics.

These may include:

• Natural texture
• Color variation
• Mineral characteristics
• Internal inclusions
• Natural patterns
• Minor surface characteristics

Such characteristics do not automatically constitute a product defect.

Customers should contact us before returning any product.

Please provide:

Order Number
Product ID
Reason for Request
Photos
Videos where applicable
Description of the issue

Do not send a product back without receiving return instructions from us.

Returned products may be inspected before any refund or replacement is approved.

For certified or uniquely identified jadeite products, we may verify:

• Product ID
• Certificate number
• Product characteristics
• Condition
• Signs of modification or damage

Where a refund is approved, we generally refund the amount using the original payment method or another mutually agreed method that complies with applicable law.

Refund processing time may depend on:

• Internal verification
• Banking procedures
• International transfer procedures
• Payment method
• Customer's bank

Unless required by applicable law or expressly agreed otherwise, shipping fees, customs duties, taxes and other third-party charges may not be refundable.

Refund requests:

Email: support@[yourdomain].com

Please include your order number in the subject line.